Tomas Okafor

Eleven years running ops for high-traffic marketplaces taught me that most incidents fail in communication, not technology. My instinct is for the order of operations under pressure — when to page, when to wait, when to roll back, and who talks to customers first.

I don't optimize for mean time to innocence. I optimize for getting to the correct narrative — internal and external — while the fix is still shipping. Calm and sequenced beats heroics every time, and the post-mortem stays blameless.